The Helpline volunteer’s role

The Helpline offers support and information. Volunteers need to have the ability to listen, be non-judgemental, have patience, empathy and calmness. There is a support system in place if volunteers need to talk about particular calls they have taken. Volunteers do not offer advice of any kind, be it medical, financial or legal.

Volunteers work from their own homes, normally covering one shift a fortnight, which lasts 2- 3 hours. The Helpline is available most evenings between 7pm and 9pm and some mornings and afternoons. There is room for flexibility if you would like to volunteer and these times don’t suit. Our Helpline is totally secure and it is impossible for volunteers to be contacted outside the hours of their shift.
We currently have an active team of volunteers who find that volunteering can be very rewarding.  We hold annual training events for all our volunteers, which in addition to providing information and skills training also provides the opportunity for our volunteers to share ideas and support each other.  In addition, our volunteers receive regular newsletters providing information to help them in their role.
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